Frequently Asked Questions

What does Joma Shop sell?

We sell perfumes. Check each product page for its description, available sizes, current price and availability.

What are the shipping options?

Standard shipping is free, with an estimated dispatch time of 3–5 business days. Express shipping costs $15, with an estimated dispatch time of 1–2 business days. Business days are Monday–Friday excluding public holidays. These times refer to dispatch; carrier transit follows. See our Shipping Policy.

Will I receive tracking?

We provide tracking when available. A label-created status means a label has been prepared; carrier acceptance or handover confirmation indicates dispatch. Separate parcels may have separate tracking numbers.

Can I return my perfume?

For an eligible change-of-mind return, contact us within 15 calendar days after delivery. The perfume must be unopened, unused and in its original sealed packaging with its accessories. Sale and discounted items are final sale for voluntary returns. Contact us for approval and instructions before sending anything back. Customers pay return postage for eligible voluntary returns. Mandatory consumer rights remain unaffected. Read the complete Return and Refund Policy.

What if my order arrives damaged or incorrect?

Email us within 24 hours after delivery for our standard replacement process. Include your order number, a description of the problem and clear photos of the product, packaging and shipping label where available. Keep the packaging and stop using a damaged or leaking item. Do not return leaking perfume until we provide safe instructions. The reporting period and replacement process do not limit mandatory legal rights.

Can I cancel an order?

Email us as soon as possible. A voluntary cancellation can be accepted while dispatch can still be stopped. An accepted customer-requested cancellation carries a $20 fee per cancelled item where lawful and disclosed before purchase. No fee applies when we cancel, cannot supply an item, or must issue a full refund for delay, our error or another legal requirement. See the Return and Refund Policy for complete terms.

When is an approved return refunded?

Approved refunds are issued to the original payment method within 3–5 business days after receipt and inspection. Your payment provider may need additional time to post the credit. Earlier legally required deadlines still apply.

How do I contact support?

Email support@thejomashop.store Monday–Friday, 10:00 a.m.–10:00 p.m. Eastern Time. Include your order number and checkout email address.