Contact Information

Last updated: October 27, 2026

For orders, shipping, returns, replacements, refunds or website questions, contact the customer support team for thejomashop.store.

Store information

Store name: Joma Shop

Website: thejomashop.store

Products: Perfumes

Customer support

Email: support@thejomashop.store

Customer support is available Monday through Friday, 10:00 a.m.–10:00 p.m. Eastern Time Please include your order number, checkout email address and a brief description of your question. We respond as quickly as possible.

Returns, replacements and visits

Email us before sending a return or replacement parcel so we can provide approval, the appropriate return address and safe packing instructions. To use our standard replacement process for a delivery issue, contact us within 24 hours after delivery and include relevant photographs where available. Mandatory legal rights remain unaffected.

Privacy and legal correspondence

Send privacy requests to support@thejomashop.store with the subject “Privacy Request.” For legal correspondence, use the same email. Do not email passwords, full payment-card numbers or unnecessary identity documents.