Return & Refund Policy

Last Updated: September 26, 2026

1. Overview

At Hawkins Shelf, we want customers to have clear information about returns and refunds before placing an order.

Hawkins Shelf offers women's fashion products, including women's shirts, dresses, jeans, Chelsea boots, belts, and jackets.

This Return & Refund Policy explains when an order may qualify for a return, replacement, or refund and the steps customers should follow when an eligible issue occurs.

This policy should be read together with the Payment Policy, Shipping Policy, and Terms of Service.

2. Eligible Reasons for a Return or Refund

A product may qualify for a return, replacement, or refund when it arrives:

Damaged
Defective
Incorrect compared with the customer's order
Incomplete due to a fulfillment error

This applies to eligible products across our women's fashion collection, including shirts, dresses, jeans, Chelsea boots, belts, and jackets.

Each claim is reviewed based on the circumstances and information provided.

3. Reporting an Eligible Issue

Eligible product or fulfillment issues should generally be reported within 48 hours of delivery.

Customers should contact Hawkins Shelf as soon as they discover an issue rather than waiting until later.

To help us review the matter, customers may be asked to provide:

Full name
Order number
Email address associated with the order
Name or description of the affected product
Description of the issue
Clear photographs of the product
Photographs of the packaging where relevant
Any other information reasonably needed to review the claim

4. Women's Clothing and Footwear

Because Hawkins Shelf sells clothing and footwear, customers should carefully review the product information provided on the applicable product page before placing an order.

This may include available sizes, colors, product details, materials, photographs, and other applicable specifications.

A difference in personal preference, style preference, or expected fit does not automatically qualify as a return or refund.

Eligible issues remain subject to the conditions described in this policy.

5. Change-of-Mind Returns

Change-of-mind returns are not generally accepted under our current policy.

This means that an item generally does not qualify for a return or refund simply because a customer changes their mind after placing an order.

Customers should review product information carefully before purchasing, particularly for clothing and footwear.

If you have questions about a product, size information, or other details before placing an order, please contact Hawkins Shelf before completing the purchase.

6. Size and Fit

Customers are responsible for reviewing the sizing and product information provided on the applicable product page before placing an order.

A sizing or fit preference does not automatically qualify an order for a return, refund, or exchange.

If the item received is materially incorrect compared with what was ordered, customers should contact us within the applicable reporting period so the matter can be reviewed.

7. Exchanges

Exchanges are generally not offered under our current policy.

If a customer receives a damaged, defective, incorrect, or incomplete product, Hawkins Shelf will review the reported issue and determine whether an appropriate resolution is available under this policy.

8. Damaged Products

If a product arrives damaged, customers should contact Hawkins Shelf within 48 hours of delivery.

Please provide photographs showing the condition of the product and, where relevant, the packaging in which it arrived.

This information may be necessary to determine whether the damage occurred before or during delivery and to identify the appropriate resolution.

9. Defective Products

If a product appears defective when received, customers should contact Hawkins Shelf within 48 hours of delivery.

Please provide a clear description of the defect along with photographs or other information that may help us review the issue.

A product concern will be assessed based on the information provided and the circumstances of the order.

10. Incorrect Products

If you receive a product that does not match your order, contact Hawkins Shelf as soon as possible and generally within 48 hours of delivery.

Please provide your order number, information about what you ordered, information about what you received, and photographs where requested.

If the issue is confirmed as a fulfillment error, an appropriate resolution may be provided in accordance with this policy.

11. Incomplete Orders

If an order is incomplete because an item was omitted due to a fulfillment error, contact Hawkins Shelf within 48 hours of delivery.

Please provide the order number and identify the missing item.

Additional information or photographs may be requested when necessary to review the issue.

12. Claim Review

After receiving the required information, Hawkins Shelf will review the claim.

Claim review generally takes 3–7 business days.

The review period may vary depending on the information required to assess the issue.

Customers should provide accurate and complete information so that the claim can be reviewed properly.

13. Possible Resolutions

Depending on the circumstances and outcome of the review, an eligible claim may result in an appropriate resolution.

This may include a refund or another resolution determined after reviewing the reported issue.

A resolution is not automatically approved merely because a claim has been submitted.

Hawkins Shelf will review the information provided before determining the applicable next step.

14. Refunds

If a refund is approved, the refund will be processed using the applicable payment method or payment process associated with the order where possible.

Once a refund has been processed by Hawkins Shelf, the time required for the funds to appear in the customer's account may depend on the payment provider or financial institution.

Approved refunds may take up to 30 business days to appear, depending on the circumstances and the financial institution involved.

Hawkins Shelf does not control the processing time of a customer's bank or payment provider.

15. Refund Confirmation

Customers should not consider a refund completed until Hawkins Shelf confirms that the applicable refund has been processed.

After processing, customers should allow additional time for their payment provider or financial institution to post the funds.

If an approved refund has not appeared after the applicable processing period, customers may contact Hawkins Shelf for assistance.

16. Order Cancellation Requests

Customers who wish to cancel an order should contact Hawkins Shelf as soon as possible after placing the order.

Cancellation depends on the current status of the order.

If an order has already progressed through processing or shipment, cancellation may no longer be possible.

A cancellation request does not automatically mean that the order has been cancelled. Customers should wait for confirmation from Hawkins Shelf.

If an approved cancellation requires a refund, the applicable refund will be handled according to the relevant payment procedures.

17. Return Instructions

Hawkins Shelf does not publish a general return address in this policy.

If an eligible claim requires a product to be returned, customers will receive the applicable instructions from Hawkins Shelf after the claim has been reviewed.

Customers should not send products to the business address listed on the website unless Hawkins Shelf specifically instructs them to do so.

18. Return Shipping

Return-shipping instructions, where applicable, will depend on the circumstances of the approved claim.

Customers should wait for instructions from Hawkins Shelf before sending an item back.

No return-shipping arrangement should be assumed unless it has been specifically communicated by Hawkins Shelf for the applicable order.

19. Product Condition and Evidence

For an eligible product issue, customers may be asked to provide photographs or other evidence showing the condition of the item.

Customers should keep the affected product and relevant packaging available while the claim is being reviewed.

Do not dispose of or alter the affected product before contacting Hawkins Shelf if the issue may require further review.

20. Items Not Automatically Eligible

The following situations do not automatically qualify for a return or refund:

Change of mind
Personal style preference
Personal preference regarding appearance
Fit or sizing preference where the received product matches the order
Failure to review available product information before ordering
Incorrect information supplied by the customer
Issues reported outside the applicable reporting period

Each situation remains subject to applicable law and the circumstances of the specific order.

21. Customer Responsibilities

Customers are responsible for:

Reviewing product information before ordering
Providing accurate shipping and contact information
Reviewing the order before completing checkout
Reporting eligible issues within the applicable timeframe
Providing accurate information when submitting a claim
Providing photographs or other information when reasonably requested
Following any return instructions provided by Hawkins Shelf
Keeping relevant order information available during the review process

22. Incorrect Customer Information

If an order problem results from incorrect information supplied by the customer, such as an incorrect delivery address or other order information, the situation may not qualify for a refund or other resolution under this policy.

Customers should carefully review their information before submitting an order.

23. Delivery Issues

Shipping and delivery matters are addressed in greater detail in the Shipping Policy.

If an order has not arrived, appears delayed, is marked as delivered but cannot be located, or arrives with visible shipping damage, customers should contact Hawkins Shelf for assistance.

Where relevant, customers may be asked to provide order and delivery information so the matter can be reviewed.

24. Payment-Related Refunds

Refunds resulting from an approved return, eligible product issue, or approved cancellation are handled in accordance with the applicable payment procedures.

For additional information about payment processing, refunds, payment disputes, and related matters, customers should also review the Payment Policy.

25. No Automatic Refund

Submitting a return or refund request does not automatically result in a refund.

Each eligible claim must be reviewed based on the information provided and the circumstances of the order.

Where additional information is required, Hawkins Shelf may request it before completing the review.

26. Fraudulent or Misleading Claims

Hawkins Shelf reserves the right to review claims carefully and may decline requests that contain materially inaccurate information, fabricated evidence, or other misleading information, subject to applicable law.

Customers should provide truthful and complete information when submitting a return, replacement, or refund request.

27. Consumer Rights

Nothing in this policy is intended to remove or restrict consumer rights or legal protections that cannot be excluded under applicable law.

Where mandatory consumer protections apply to a particular transaction, those protections remain applicable.

28. Policy Changes

Hawkins Shelf may update this Return & Refund Policy when necessary to reflect changes to our products, procedures, business operations, legal requirements, or customer service processes.

The current version published on the website will contain the applicable "Last Updated" date.

Customers should review the current policy before placing an order and when submitting a return or refund request.